Releaseworks.ai — Terms of Service

Last updated: 29 June 2026

These Terms of Service (the "Terms") are a legally binding agreement between you, the business or organisation using the Service ("Customer", "you", "your"), and Releaseworks Ltd, a company registered in England and Wales (company number 11706057) with its registered office at 20-22 Wenlock Road, London, N1 7GU, United Kingdom ("Releaseworks", "we", "us", "our").

They govern your access to and use of the Releaseworks.ai platform, websites, applications, and related services (together, the "Service").

By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, you must not use the Service.

1. The Service is for business use only

1.1 The Service is provided solely for use by businesses, organisations, and other professional users in the course of their trade, business, craft, or profession. The Service is not offered to consumers, and you confirm that you are not acting as a consumer in entering into these Terms.

1.2 By accepting these Terms, you confirm that you have authority to bind the business or organisation on whose behalf you are acting, and that you are at least 18 years old.

1.3 Because the Service is provided on a business-to-business basis, statutory consumer protections do not apply to this agreement.

2. Definitions

"Credits" means the units of value used to access and consume features of the Service, as further described in clause 7.
"Customer Content" means any source code, applications, data, configurations, credentials, and other materials that you submit to, connect to, or make accessible through the Service.
"Subscription" means a paid plan or tier under which you access the Service.
"Subscription Period" means the recurring billing period of your Subscription (for example, monthly), as selected at sign-up or checkout.
"Third-Party Service" means any platform, tool, or service operated by a party other than Releaseworks (for example, Lovable or other AI application builders, hosting providers, or code repositories) that you connect to or use with the Service.

3. Description of the Service

3.1 Releaseworks.ai is a platform that supports and helps productionise AI-coded applications. The Service currently includes the following features, which we may offer, modify, or withdraw at our discretion:

(a) Backups — periodic copying and storage of designated Customer Content.
(b) Availability monitoring and alerting — monitoring of designated applications or endpoints and the sending of alerts.
(c) Code scanning — automated analysis of designated code for security, performance, and code-structure characteristics.

3.2 The features available to you, and the Credits required to use them, depend on your Subscription tier and your Credit balance.

3.3 We are continually developing the Service. We may add, change, suspend, or remove features, integrations, or functionality at any time. We will use reasonable efforts to notify you of material changes that adversely affect your use of the Service.

4. Accounts and security

4.1 You must provide accurate and complete information when registering and keep it up to date.

4.2 You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your login credentials, API keys, and any access tokens. You must notify us promptly at contact@release.works if you suspect any unauthorised use of your account.

4.3 You are responsible for the security and lawful provision of any credentials or access you grant us to Third-Party Services or to your own systems for the purpose of receiving the Service.

5. Free credit grant for new users

5.1 New users may receive a one-time grant of free Credits to trial the Service. The grant is currently 10 Credits, usable within a limited period that is currently 7 days from the date the grant is issued. We may change, suspend, or withdraw the free grant, the number of Credits, and the usage period at any time.

5.2 Free Credits expire at the end of the applicable period and have no cash value. Any free Credits not used within the period are forfeited and are non-refundable.

5.3 The free grant is intended for genuine evaluation by a single business. We may refuse, revoke, or limit free grants where we reasonably suspect abuse (for example, creating multiple accounts to obtain repeated grants).

6. Subscriptions, fees, and renewal

6.1 Subscriptions. Paid features and Credit grants are provided through Subscription tiers. The price, included Credit grant, and features of each tier are as described at the point of sale and may change as set out in clause 9.

6.2 Auto-renewal. Your Subscription automatically renews at the end of each Subscription Period for a further period of the same length, at the then-current price, until cancelled. By subscribing, you authorise us (and our payment processors) to charge your payment method on each renewal until you cancel.

6.3 Cancellation. You may cancel auto-renewal at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current Subscription Period. You will retain access to your paid features until the end of that period, after which your access and any unused monthly Credits will end. We do not provide refunds for the remainder of a Subscription Period.

6.4 Payment. Fees are payable in advance and are exclusive of VAT and other applicable taxes, which you are responsible for paying. If a payment fails, we may suspend or downgrade your account and retry the charge.

6.5 No refunds. Except where required by law, all fees and charges are non-refundable, and Subscription fees are non-refundable in whole or in part, including where an account is terminated or suspended under clause 12.

7. Credits

7.1 Credit system. The Service operates on a Credit system. Using features consumes Credits at the rate then applicable to each feature. You obtain Credits through your Subscription's included grant, through manual top-ups, through automatic top-ups, and through any free grant under clause 5.

7.2 Changes to value and cost. We may change the value of a Credit, and the number of Credits required to use any feature, at any time and at our discretion. We will use reasonable efforts to make current Credit costs available within the Service.

7.3 Top-ups. You may purchase additional Credits ("top-up Credits") manually at any time, subject to availability. You may also enable automatic top-ups, under which we will purchase a top-up on your behalf and charge your payment method when your balance falls below a threshold you set. You may disable automatic top-ups at any time in your account settings. By enabling automatic top-ups, you authorise the associated recurring charges.

7.4 Expiry.

(a) Credits included with your Subscription ("monthly Credits") expire at the end of the Subscription Period in which they are granted and do not roll over.
(b) Top-up Credits expire 12 months after the date they are purchased.
(c) Free grant Credits expire as set out in clause 5.

7.5 Order of consumption. Unless we indicate otherwise, Credits are drawn down in order of earliest expiry first, so that Credits closest to expiring are used before others.

7.6 Non-refundable. Credits (of every type) are non-refundable and have no cash value. They cannot be exchanged for money, transferred, or sold, and any unused or expired Credits are forfeited. Expiry, forfeiture, account termination, or suspension does not entitle you to any refund or credit.

8. Fair use, throttling, and limits

8.1 To protect the stability, security, and availability of the Service for all users, and to ensure fair use, we may throttle, rate-limit, queue, or otherwise limit individual features for individual users at our discretion, including where usage is excessive, automated beyond normal use, or places a disproportionate load on our systems.

8.2 Throttling or limiting under this clause does not entitle you to any refund, credit, or compensation.

9. Changes to these Terms and the Service

9.1 We may change these Terms, the Service, the features offered, the Subscription tiers and their prices, and the Credit system (including Credit values and feature costs) at any time.

9.2 For changes that materially and adversely affect you, we will use reasonable efforts to give you advance notice (for example, by email or in-product notice). Your continued use of the Service after a change takes effect constitutes acceptance of the change. If you do not agree to a change, your remedy is to stop using the Service and cancel under clause 6.3.

10. Acceptable use

10.1 You must not, and must not permit anyone else to:

(a) use the Service for any unlawful, fraudulent, harmful, or malicious purpose;
(b) submit, scan, back up, or process any code, data, or content that you do not own or have all necessary rights and authority to provide to us and to have processed by the Service;
(c) upload or transmit malware, or use the Service to develop, store, or distribute malicious code;
(d) infringe the intellectual property, privacy, or other rights of any third party;
(e) attempt to gain unauthorised access to, disrupt, overload, or impair the Service or any systems or networks connected to it;
(f) reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by law;
(g) resell, sublicense, or make the Service available to any third party except your own authorised users; or
(h) use the Service in breach of any applicable law or any Third-Party Service's terms.

10.2 You are solely responsible for Customer Content and for ensuring that your use of the Service, and our processing of Customer Content to provide it, is lawful.

11. Customer Content, data, and privacy

11.1 Ownership. As between you and us, you retain all rights in and to your Customer Content. We do not claim ownership of it.

11.2 Licence to us. You grant us a non-exclusive, worldwide licence to host, copy, store, transmit, scan, analyse, display, and otherwise process Customer Content as necessary to provide, secure, maintain, and improve the Service. This includes copying and storing code and data for backups, and analysing code for the scanning features.

11.3 Data protection. Where we process personal data on your behalf in providing the Service, we do so as your processor. Our processing is described in our Privacy Policy (available at https://release.works/privacy-policy), which forms part of these Terms. Where you require a data processing addendum, we may agree to enter into one with you separately. You are responsible for ensuring you have a lawful basis to provide Customer Content (including any personal data within it) to us.

11.4 Security. We take reasonable technical and organisational measures designed to protect Customer Content. However, we give no guarantee that the Service or any storage of Customer Content will be secure, error-free, or uninterrupted, and we do not warrant that data loss, corruption, or unauthorised access will not occur. You remain responsible for maintaining your own independent backups and security measures.

11.5 Deletion. Following termination or expiry of your account, we may delete Customer Content after a reasonable period and are under no obligation to retain it.

12. Suspension and termination

12.1 By you. You may stop using the Service and cancel your Subscription at any time as set out in clause 6.3.

12.2 By us. We may suspend or terminate your account, your Subscription, or your access to all or part of the Service at any time, for any reason, with or without notice, including (without limitation) where:

(a) you breach these Terms;
(b) your use is, or we reasonably believe it to be, unlawful, harmful, fraudulent, abusive, or a risk to the Service, to us, or to others;
(c) required to comply with law or a request of a competent authority; or
(d) we decide to discontinue the Service or any part of it.

12.3 Effect of termination. On termination or suspension, your right to access the Service ends, and any Credits (of every type) and any prepaid Subscription fees are forfeited and non-refundable, except where a refund is required by law. Clauses that by their nature should survive termination (including clauses 7.6, 11, 13, 14, 15, 16, 17, and 18) will survive.

13. Intellectual property in the Service

13.1 The Service, including all software, models, scanning engines, user interfaces, documentation, and the look and feel, and all related intellectual property rights, are and remain owned by us or our licensors. Except for the limited right to use the Service under these Terms, no rights are granted to you.

13.2 We may use anonymised and/or aggregated data derived from use of the Service (which does not identify you or any individual) for any lawful purpose, including operating, securing, and improving the Service.

13.3 You may use the outputs of the Service that we make available to you (for example, scan reports and alerts) for your own internal business purposes.

14. Third-Party Services

14.1 The Service may interoperate with Third-Party Services (such as Lovable and other AI application builders, hosting platforms, or repositories). Your use of any Third-Party Service is governed by that third party's own terms, and you are responsible for complying with them.

14.2 We are not responsible for, and give no warranty in respect of, any Third-Party Service, including its availability, security, accuracy, or any act or omission of the third party. Where you connect a Third-Party Service, you authorise us to access and process the relevant Customer Content as needed to provide the Service.

15. Service levels, warranties, and feature disclaimers

15.1 No service levels. The Service is provided on an "as is" and "as available" basis. We do not offer or guarantee any service level, uptime, response time, or availability commitment. We may modify, suspend, or discontinue the Service or any feature at any time.

15.2 No warranties. To the fullest extent permitted by law, we exclude all warranties, conditions, representations, and other terms (whether express, implied, statutory, or otherwise), including any implied terms as to satisfactory quality, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, or that it will meet your requirements.

15.3 Feature-specific disclaimers. Without limiting the above, you acknowledge and agree that:

(a) Backups are provided as a convenience and are not guaranteed to be complete, accurate, current, or recoverable. They are not a substitute for your own backup and disaster-recovery arrangements, which remain your responsibility.
(b) Availability monitoring and alerting may fail to detect some incidents, and alerts may be delayed, missed, or inaccurate. The feature is not a guarantee of the availability of your applications and must not be relied on as your sole means of monitoring.
(c) Code scanning is automated and may produce false positives and false negatives. It is not a guarantee that your code is secure, performant, well-structured, or free of vulnerabilities or defects, and is not a substitute for professional security, performance, or code review. You are solely responsible for evaluating and acting on scan results.

16. Limitation of liability

16.1 Nothing excluded where it cannot lawfully be. Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law.

16.2 Excluded losses. Subject to clause 16.1, we will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any:

loss of profits, revenue, business, or anticipated savings;
loss of or damage to, or corruption or inability to recover, data or content (including Customer Content and backups);
business interruption or downtime of your applications;
loss of goodwill or reputation;
loss arising from reliance on backups, alerts, monitoring, or scan results; or
any indirect, special, or consequential loss,

in each case however arising and even if foreseeable.

16.3 Cap on liability. Subject to clauses 16.1 and 16.2, our total aggregate liability arising out of or in connection with these Terms and the Service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the greater of (a) the total fees actually paid by you to us in the 12 months immediately before the event giving rise to the liability, and (b) £100.

16.4 The limitations in this clause 16 reflect the price of the Service and the allocation of risk between us, and apply to the fullest extent permitted by law.

17. Indemnity

17.1 You will indemnify and hold us harmless against all losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your Customer Content; (b) your use of the Service; (c) your breach of these Terms; or (d) your violation of any law or the rights of any third party (including any Third-Party Service's terms).

18. General

18.1 Force majeure. We are not liable for any failure or delay in performance caused by events beyond our reasonable control (including failures of internet, hosting, power, or Third-Party Services, cyber-attacks, or acts of government).

18.2 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer ours, including in connection with a merger, acquisition, or sale of assets.

18.3 Entire agreement. These Terms, together with our Privacy Policy and any order details (and any data processing addendum we separately agree with you), constitute the entire agreement between us and supersede any prior agreements relating to the Service.

18.4 Severability. If any provision is found to be invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.

18.5 Waiver. A failure or delay by us in exercising any right is not a waiver of that right.

18.6 Notices. We may give notices to you by email or through the Service. You may contact us at contact@release.works.

18.7 No third-party rights. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce them.

18.8 Governing law and jurisdiction. These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

19. Contact

Releaseworks Ltd 20-22 Wenlock Road, London, N1 7GU, United Kingdom Email: contact@release.works Company number: 11706057